Export Troubleshooting Tips & Tricks

Article author
Sophie Chitsaz
  • Updated

Having trouble with exporting your list or search? 

First, please ensure the following basic requirements for using our export feature:

  1. Export is available to those with a Crunchbase Pro subscription or Enterprise license 
  2. Export is not available for Starter subscribers
  3. Export is not available for those on a free Crunchbase Pro trial

If you receive an error while trying to open your Excel file:

  • Note that our CSV is encoded in UTF-8, which means when importing in Excel, you need to tell Excel that our file is in this encoding. HERE is a video of how to do this.

If you’re using Safari and the file is downloading to your browser as opposed to locally on your computer:

  • This is a known behavior of the Safari browser when downloading CSV files. The workaround for this issue is to save the file locally.
    • In Crunchbase Pro, click on the Export icon in the upper right-hand corner
    • Select Export to CSV to export your results to a CSV file
    • Once the file is displayed in your Safari browser, go to File -> Save As…
    • In the next prompt, change Format to “Page Source”
    • Change the file name as needed and add “.csv” as the file extension in the file name
    • Click Save

Questions? Feel free to reach out to our support team at prosupport@crunchbase.com.

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