Export Troubleshooting Tips & Tricks

Article author
Sophie Chitsaz
  • Updated

Having trouble with exporting your list or search? 

First, please ensure the following basic requirements for using our export feature:

  1. Export is available to those with a Crunchbase Pro or Crunchbase Business subscription. 
  2. Export is not available for those on a free Crunchbase Pro trial

If you receive an error while trying to open your Excel file:

  • Note that our CSV is encoded in UTF-8, which means when importing in Excel, you need to tell Excel that our file is in this encoding. HERE is instructions how to do this. 

If you’re using Safari and the file is downloading to your browser as opposed to locally on your computer:

  • This is a known behavior of the Safari browser when downloading CSV files. The workaround for this issue is to save the file locally.
    • In Crunchbase Pro, click on the Export icon in the upper right-hand corner
    • Select Export to CSV to export your results to a CSV file
    • Once the file is displayed in your Safari browser, go to File -> Save As…
    • In the next prompt, change Format to “Page Source”
    • Change the file name as needed and add “.csv” as the file extension in the file name
    • Click Save

Need help or guidance? Reach out to us at business_support@crunchbase.com or post your question in the Crunchbase Community If you have a dedicated Customer Success Manager, please reach out via email.

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