Export Troubleshooting Tips & Tricks

Article author
Sophie Chitsaz
  • Updated

As of 10/7/24, customers that recently purchased Crunchbase Pro will no longer have access to data exports, CRM integrations, contacts or SSO.

Having trouble with exporting your list or search? 

First, please ensure the following basic requirements for using our export feature:

  1. Export is available to those with a Crunchbase Pro subscription or Enterprise license 
  2. Export is not available for those on a free Crunchbase Pro trial

If you receive an error while trying to open your Excel file:

  • Note that our CSV is encoded in UTF-8, which means when importing in Excel, you need to tell Excel that our file is in this encoding. HERE is instructions how to do this. 

If you’re using Safari and the file is downloading to your browser as opposed to locally on your computer:

  • This is a known behavior of the Safari browser when downloading CSV files. The workaround for this issue is to save the file locally.
    • In Crunchbase Pro, click on the Export icon in the upper right-hand corner
    • Select Export to CSV to export your results to a CSV file
    • Once the file is displayed in your Safari browser, go to File -> Save As…
    • In the next prompt, change Format to “Page Source”
    • Change the file name as needed and add “.csv” as the file extension in the file name
    • Click Save

Looking to get the most out of Crunchbase? We recommend learning more about our Business and API plans. 

With the Business plan, you can leverage scalable integrations and exports for your team. Conduct your own analysis with 5K data exports per month and gain exclusive access to CRM integrations, contacts and single-sign on to maximize team efficiency. 

With the API, you can access live company data at scale with unlimited exports. Enrich your tools and build your products with proprietary company intelligence, including the full scope of predictions and insights data. Click HERE for additional information on Crunchbase Business and API, and to reach out to our sales team directly.

Questions? Feel free to reach out to our support team at prosupport@crunchbase.com.

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