We’ve developed a scoring system driven by machine learning models to serve as indicators of whether a contact’s email or phone number is accurate. We cross-validate multiple sources to generate a score of high confidence, medium confidence, or unknown confidence. This allows you to prioritize high-quality contacts and focus on the right people to make the most of your outreach efforts.
*Please note that as this is a new feature, it may take a couple of months for all available scores to load in Crunchbase. We appreciate your patience through approximately October 2024 as we progressively roll out confidence scores.
“How do you define each score?”
High Confidence
- This email is very likely* to be accurate.
- Multiple sources agree on the email address for this contact
- Third-party sources reported the email address as valid
- The email address has been used by other Crunchbase users
Medium Confidence
- This contact data is likely to be accurate
- No other contacts use the email address
- The contact's name is included in the email address
- The email domain matches the company's domain
*Unknown
- This email cannot be confirmed but may still be accurate*.
*Crunchbase is not ultimately responsible or liable for the accuracy of contact information.
It is possible for contact confidence scores to change over time, including those with an Unknown score, as we refresh, update, and add new contact data on a bi-weekly basis. If you’re interested in monitoring the scores of certain contacts, we recommend saving them to a list.
“Why am I not seeing a contact confidence score?”
Please note that confidence scores are only available for new contacts, and will not appear for those that you have already unlocked.
“How do I filter by contact confidence score?”
Advanced Search | Filter by contact confidence score in a contacts search under the Overview filters on the left.
Query Builder | Filter by contact confidence score in a contacts query after selecting Has Phone and/or Has Email under the Basic Info category.
Please reach out to prosupport@crunchbase.com with any questions or feedback.