To cancel a subscription to Crunchbase Pro, click the account image or name in the upper right-hand corner, then select Account Info.
Under the Crunchbase Pro section, click Manage Licenses button on the right-hand side.
1: If you would like to cancel all your licenses, click Cancel All Licenses button on the left-hand side. This will cancel the subscription as well as any seats tied to the subscription.
2: If you would like to remove Pro access for a specific user, click the vertical three dot icon of the person whose Pro access you’d like removed on the Manage Licenses page. If you would like to downgrade to a lower number of seats, please contact our customer support team at email@example.com.
A pop-up will appear prompting you to confirm your cancellation and notify you until when the remainder of your license(s) will remain active.
Please note that your subscription will remain active until the end of your billing cycle. As you will still have access to Pro through the end of your billing cycle, no prorated refunds are issued.
To begin your cancellation, click on the Cancel All Licenses button.
A window will appear, explaining the features you will no longer have access to.
To verify your cancellation, scroll to the bottom of the page, click Downgrade to Basic. This will revert your paid account to a free account.
As our team continues to improve our product, we would love to hear any feedback you may have regarding Crunchbase Pro. Please reach out to us at firstname.lastname@example.org with any comments.