Import Troubleshooting Tips & Tricks

Article author
Sophie Chitsaz
  • Updated

Having trouble with importing your list? First, please ensure that the following requirements are applicable to the file you are uploading: 

  • The format is CSV (.csv)
    • .xls, .numbers, .txt, .html, .docx will not import successfully
  • There are only two columns - name and domain
  • There are fewer than 1,000 rows
  • There is no extra row at the top as a header or title
  • This list contains only companies
  • No special characters are included in the file
    • This includes accents in non-English languages

If all of the above are true, we recommend starting fresh with this CSV template HERE and/or checking out our video guide HERE for more troubleshooting tips. 

Still running into an error? Reach out to our support team at so we can help!

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