While using the bulk unlock & push feature, make sure to note the green pop-up that generates to be sure of whether or not it was successful.
If you see the total number of Contacts pushed is less than what you selected (i.e. "7/10 contacts have been successfully pushed to your CRM!"), click the View Details button for more information on why it failed.
Expand the Failed field to see what the issue is.
Here are common error messages you may see and what they mean:
-
Contact already exists
- The contact you're attempting to push over already exists in your CRM
-
Invalid field
- For Salesforce only - your Team Admins can adjust the mapping of custom fields from the integration setting page.
-
You're creating a duplicate record. We recommend you use an existing record instead.
- The contact you're attempting to push over already exists in your CRM
-
Required fields are missing
- For Salesforce only - your Team Admins can adjust the mapping of custom fields from the integration setting page.
-
Use one of these records?
- The contact you're attempting to push over most likely already exists in your CRM
Need further help? If you're a Business customer, please reach out to business_support@crunchbase.com or to your Customer Success Manager.
If you are a Pro customer, please reach out to prosupport@crunchbase.com.