Product feedback: change the "support" chatbot
Hi Crunchbase team,
Some feedback: the chatbot is extremely frustrating if the problem I am having does not have an existing solution. I could have searched the support page myself; I did not need a bot to do this for me. The topic I need help with does not have an existing solution, yet the chatbot keeps responding with irrelevant results. Despite not ever providing a solution, it never gives the option to connect with support or open a support ticket.
This "feature" is not doing you any favors in its current form. A very easy way to fix this would be to offer an option to contact support or open a help ticket when a user is unable to find a solution.
Comments
4 comments
+1 - How do I file a support ticket lol
What is a bad guy? Not well defined. You can take it as a naive question, or you can take it as a philosophical one. In the eyes of children, the world is black and white. But in the eyes of sages, it is different. "Everyone can become Yao and Shun", this is the famous saying of Mencius, but Xunzi thinks that human nature is inherently evil. But whether it is inherently good or inherently evil, we don't have to get too entangled, let's start from the simplest, from the perspective of human ethics and morality, to see what a bad person is.
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The chatbot becomes frustrating when it fails to address issues without existing solutions, suggesting irrelevant results. A recommended improvement would be to include an option to Appliancesissue contact support or open a help ticket in such cases for a more user-friendly experience.
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