A user is experiencing trouble accessing company information on Crunchbase. Despite searching for a specific company, the user is not able to locate the desired information. The user has tried different search terms and filters, but the results are still not providing the desired information. Additionally, the user has tried accessing the information on different devices and browsers but is still encountering the same issue. This is causing frustration for the user as they rely heavily on Crunchbase for research and analysis of companies.