Export Troubleshooting Tips & Tricks

Having trouble with exporting your list or search? 

First, please ensure the following basic requirements for using our export feature:

1. Export is available to those with a Crunchbase Pro subscription or Enterprise license 
2. Export is not available for Starter subscribers
3. Export is not available for those on a free Crunchbase Pro trial

If you receive an error while trying to open your Excel file:

• Note that our CSV is encoded in UTF-8, which means when importing in Excel, you need to tell Excel that our file is in this encoding. HERE is a video of how to do this.

If you’re using Safari and the file is downloading to your browser as opposed to locally on your computer:

• This is a known behavior of the Safari browser when downloading CSV files. The workaround for this issue is to save the file locally.
  • In Crunchbase Pro, click on the Export icon in the upper right-hand corner
  • Select Export to CSV to export your results to a CSV file
  • Once the file is displayed in your Safari browser, go to File -> Save As…
  • In the next prompt, change Format to “Page Source”
  • Change the file name as needed and add “.csv” as the file extension in the file name
  • Click Save

Questions? Feel free to reach out to our support team at prosupport@crunchbase.com.